Summary: icTracker is a Web-based project management software application that allows you to track multiple projects, tasks, issues, sites, e-mails, related notes and project documents.
Project management features: icTracker originated as a bug-tracking tool, but it has grown beyond purely bug tracking into a full project management system. The tool can be used as bug-tracking software, quality assurance software or help desk software. icTracker is a tool that allows work groups to manage projects, tasks, bugs and documents. For every project, you can describe goals, make notes, connect e-mails and documents. icTraker provides the opportunity to do excessively detailed tracking of tasks and issues. It’s suitable for those who have extra hours to enter information in multiple fields for every issue. It lets you attach notes and documents to an event, as well as registration and maintenance of the primary event information, such as event title, event type, dates, description, location, address, contact and event Web site information. You can describe the problem, your recommendation and resolution. Besides the responsible party, for each problem you can record who fixed it. From some point of view, it’s very useful to track every small detail of an issue, but it may take a lot of time to describe multiple parameters for everyone. You can perform two kinds of tasks – application specific and department specific. The administrator of the account can customize application-level tasks and embed your company's own vocabulary, process and workflow patterns into the icTracker. Define your own fields (up to 10 custom fields) for projects, tasks and problems. Users define field attributes (text or combo, field length, field display label, etc). Department-level tasks can be assigned in several predefined categories, such as HR, IT, etc. You can manage the project calendar in icTracker. However, if you want to see the project state in a graphical view, icTracker will not offer you Gantt Charts. You can define recursive tasks and identify 10-score priorities for every task. You can generate reports that show you how many tasks are open in the project and how many are assigned to a person. The application offers two basic types of access to data: administrator (entitled to maintain departments and application parameters, assign access rights to each user) and normal.
Collaboration features: icTracker allows you to assign a user to multiple departments. Any of the project assignees can create tasks. Curiously, you cannot change the responsible party of the problem in the course of project, until the problem is closed. icTraker issues notifications about assigned tasks and changed statuses. In General Preferences, you can choose whether you want others to be notified about changes in tasks or not. It’s a bit strange that you cannot track other changes in tasks and can only be aware of those tasks that other users let you see.
Usability/training: They have a guided tour here that shows you how to use the product in 10 steps. To obtain the demo site access instructions, you need to complete the registration form on the Web site. Structure, navigation, naming are simple, so most users can master the program in about an hour. What it does require is that you think about your own work patterns carefully enough that you make good choices about creating things like document categories and custom fields. The application runs on your browser fast. However, the interface looks a bit oversaturated and confusing because of an extensive range of categories and parameters. It’s not so easy to have a clear picture of projects status, since notes, tasks, problems and issues look disconnected at first glance. When you get accustomed to such a diversity of items, your work goes smoother.
Pricing: icTracker requires serious investments, since pricing packages start from $849 for 5 Licenses and up to $11,999 for 120 Licenses. Any user account can be disabled at any time and reassigned to someone else. Unfortunately, they don’t offer any trial period.
Installation/ Upgrades: icTracker requires that you have a server running Microsoft Internet Information Services and Microsoft SQL Server; users must run Web browsers that support client-side JavaScript, such as IE or Firefox. Your office already has the tools in place to run Project Management Software icTracker: a network, Web browsers, and e-mail. icTracker runs over your company intranet or internet.
Help and support: When you purchase the software, you will receive 60 days of support free of charge. To continue receiving icTracker support, you will be charged $0.06 per user per day.